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The TwinFlame Minute Clinic

Welcome to the clinic!  We’re sorry to hear your TwinFlame app isn’t feeling well, but our trained staff can help get your app feeling better!

  • How do I set up my Natal Chart
    Natal chart setup is in settings! After you configure your Natal chart, everything willl be built out (add'l menu items, natal chart reports, other spiritual content) after an hour. You don't have to do anything - you'll see the menu items when you login after the hour... It will be worth the wait! This video can help:
  • How do I exercise daily with the TwinFlame Widget?
    Add the TwinFlame Widget to your iPhone/iPad and quickly see affirmations, transits, and more! Add the widget to your Home Screen From the Home Screen, touch and hold a widget or an empty area until the apps jiggle. Tap the Add button in the upper-left corner. Select the TwinFlame widget, choose from three widget sizes, then tap Add Widget. Tap Done. To add widgets from Today View: Touch and hold a widget until the quick actions menu opens. Tap Edit Home Screen. Drag the TwinFlame widget to the right edge of the screen until it appears on the Home Screen. Tap Done.
  • Stay fit with the most current version of TwinFlame
    The best way to keep TwinFlame healthy and to fix any issue is to make sure you’re running the most current version of the app. In general, we only support the latest version of the app FYI. How to manually update TwinFlame on your iPhone or iPad Open the App Store. Tap your profile icon at the top of the screen. Scroll to see pending updates and release notes. Tap Update next to the TwinFlame app to update.
  • How to force close TwinFlame?
    A quick fix for some issues is to force close the app: iPhone X and later From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. Swipe right or left to find the TwinFlame app. Swipe up on the app's preview to close the app. iPhone SE, iPhone 8 and earlier, and iPod touch Double-click the Home button to show your most recently used apps. Swipe right or left to find the TwinFlame app. Swipe up on the app's preview to close the app.
  • My houses are wrong
    In almost every case, they’re correct. :) Houses are determined by the house system you’ve configured for your chart. Make sure you have the house system configured “correctly” - meaning if you want a Placidus chart, don’t configure the Whole Sign house system, etc. Also: check your settings on the 5 degree rule. If you’ve set this to TRUE - make sure you’ve meant to do that. :) The help screen will tell you more about what the rule does… If you’ve double checked these items feel free to contact us and we’ll take a look...
  • My placements are wrong
    In almost all cases, they’re correct. :) Placements are determined by your place of birth & time of birth. Check the date in your natal settings, specifically the AM/PM settings for your time of birth.
  • My menu Icons are missing!
    This is a condition related to ‘caching’ - TwinFlame caches data on your local device to improve performance. In almost every case, something has corrupted the cache and TwinFlame will fix itself after an hour. Try this: Log in to TwinFlame Wait an hour (we mean it! Not 59 minutes) Log in to TwinFlame Your cache is back and everything is fine! This condition is uncommon and we’re working to fix it altogether.
  • My charts are gone!!!!
    This is a condition related to ‘caching’ - TwinFlame caches data on your local device to improve performance. In almost every case, something has corrupted the cache and TwinFlame will fix itself after an hour. Try this: Log in to TwinFlame Wait an hour (we mean it! Not 59 minutes) Log in to TwinFlame Your cache is back and everything is fine! This condition is uncommon and we’re working to fix it altogether.
  • My Aspects are wrong!
    In almost every case: You’re not getting what you expected due to your orb configuration Try this: Configure your orbs in settings (you can use the suggested configuration or define your own) Look at your Aspects again!
  • I can’t get interpretations for the South Node & Pars Fortuna
    Your TwinFlame isn’t sick, we just haven’t done those yet! We’ll get to it at some point…
  • I found a typo!
    Tell us about it and we’ll fix it.
  • My ID won’t scan!
    Make sure it’s a driver's license! Texas ID’s seem to sometimes not work... Make sure you’re scanning the back barcode!
  • My security selfie won’t validate
    A force close of the app and trying again almost always resolves this:
  • My TwinFlame for Apple Watch is...
    Contact us directly for Apple Watch questions!
  • My TwinFlame for Apple TV is...
    Contact us directly for TwinFlame for Apple TV questions.
  • My TwinFlame running via Siri on a HomePod is...
    Contact us directly for Siri/HomePod questions.
  • What do I do if I don't know my birth time?
    It happens! Your birth time is usually on your birth certificate (but not always). Try: Ask your parents Or: Start at noon on your day of birth Look at your interpretations Adjust the time +/- 2 hours See if the adjusted interpretations better resonate with you Usually only your Moon & Asc sign change so look there!
  • TwinFlame seems zoomed on my phone...
    and/or my text is cropped and/or i can't get to buttons on the screen... We support Display Zoom on the newer phone devices, but not all devices are supported. When you're seeing the screen on TwinFlame zoomed is most likely due to Display Zoom on a phone where we don't support Display Zoom. We don't support Display Zoom on any iPad FYI. To turn off Zoom, go to Settings > Accessibility > Zoom, then tap to turn Zoom off.
  • The App told me it doesn’t feel good
    A couple of things we’re aware of here: You’ve migrated your data to a new phone Your network/firewall is blocking communications to our servers Phone migration: In certain situations, TwinFlame loses its mind when it is migrated to a new phone. :( to resolve: Remove the TwinFlame app Reinstall the TwinFlame app from the App Store Log in and get to the main screen Wait an hour Log in again and everything should be fine To remove the TwinFlame app: Touch and hold the TwinFlame app. Tap Remove App . Tap Delete App, then tap Delete to confirm. You won’t lose any chart data, etc - it will all be there after the reinstallation. Sorry this is a pain and we’re working to figure out why this is happening. Network communications are blocked: Try the app on cellular, not wifi. If it’s working on cellular and not wifi it's most likely a networking condition on your local network - talk to your network administrator. If it’s not working on cellular please contact us.
  • TwinFlame isn't working on my jailbroken phone
    TwinFlame will run on a jailbroken phone in most, but not all cases. The clinic’s troubleshooting steps are worth a try, but we’re unable to provide additional help for jailbroken devices.
  • TwinFlame isn't working on my simulator
    TwinFlame almost never runs correctly on a simulator and we’re unable to provide additional help for a simulated device.
  • My Old TwinFlame doesn't work
    Old TwinFlame doesn’t work anymore: v 1.x of the app is completely non functional and is no longer supported. v 2.52 and earlier are only partially functional and are no longer supported. Update to the latest version and enjoy!
  • Can I change my username?
    No. :) Try: Delete/Purge your account Make new account with your new username You'll need to reconfigure your chart/avatar, etc.
  • I want to learn more about Astrocartography
    Astrocartography is a fascinating branch of astrology that combines the science of geography with the mystique of astrological charts. In essence, it overlays your unique astrological birth chart onto a world map, revealing the different influences various geographical locations may have on your life. Starting out in astrocartography can feel like a lot, but there's no need to worry. Here are some steps to guide you: Understanding Your Natal Chart: Your astrocartography journey begins with understanding your natal chart - a snapshot of the heavens at the moment of your birth. This chart is your astrological blueprint and forms the basis of your astrocartography map. Discovering Your Planetary Lines: Your astrocartography map will reveal various lines that crisscross the globe, each corresponding to a planet in your natal chart. These 'power lines' signify places where the energies of specific planets are intensified. Living or travelling along a Venus line, for instance, could bring experiences of love and harmony, while a Mars line might stimulate ambition and conflict. Latitude Crossing Lines: Another important feature to understand are latitude crossing lines. These lines show the points where a planetary influence comes into conscious awareness. Exploring the Map: With the TwinFlame Adventure Guide, you can interactively explore your personal astrocartography map. Use the map to zoom in and out, navigate around the globe, tap on locations to understand their influences, and find cities highlighted with pins to understand the astrological significance of those places. Further Learning: Astrocartography is a broad field with many layers of information to explore. To deepen your understanding, consider exploring resources available online. Here are some suggestions: Remember, astrocartography is not just about discovering where you might be luckiest in love or most successful in career. It's a tool for self-discovery and personal growth, offering insights into how you might interact with different environments around the globe. Don't forget to enjoy the journey! It's a celestial exploration that goes beyond the here and now, opening up a world of possibilities.
  • How do I interact with the colored pins in the Guide?
    Interacting with cities on the TwinFlame Adventure Guide is a breeze! Here's how to do it: Locating Cities: On the interactive map, you will notice several pins marking major cities across the globe. These cities are particularly influenced by your astrocartography chart. Viewing City Information: To view information about a city, simply long-press on its pin. This will bring up a small info window. Press the info button in this window to see the influence your astrocartography chart has on this city. Using the Travel Guides: Want to know more about what to do in a city and what impact your astrocartographical chart has there? Use the Travel Guides feature! Tap on the info button for any city to get a personalized travel guide. You'll learn about what to do, what to see, and how the stars will impact you in this location. Navigating the Map: To move around the map, swipe your finger across the screen. To zoom in or out, use a two-finger pinch or spread gesture. This allows you to explore your astrocartography chart on a global scale and dive deep into specific locations. Remember, each interaction on the map brings you closer to understanding the cosmic influences on your life. Enjoy the journey of self-discovery and personal growth!
  • What's the difference between the Ecliptic projection method and True Latitude projection in astrocartography?
    Astrocartography involves projecting your astrological birth chart onto a world map. The way this projection is done can influence how your planetary lines are displayed. The two most common projection methods used in astrocartography are Ecliptic and True Latitude: Ecliptic Projection Method: In this method, the planetary lines are projected onto the Earth's ecliptic plane. This is an imaginary plane in space that the Earth's orbit traces out. The Ecliptic projection results in curved planetary lines that vary less in latitude. This method is commonly used because it's a simpler approximation, and it’s visually easier to understand since planetary lines aren't scattered in diverse directions. True Latitude Projection Method: This method projects the planetary lines according to the actual latitude of the planets at the time of your birth. As a result, the planetary lines can appear at any latitude and are typically more scattered across the map. The True Latitude method is a more precise and detailed method, reflecting the exact positions of the planets at the moment of your birth. Both methods have their merits and are useful for different aspects of astrocartography. The choice between Ecliptic and True Latitude often depends on personal preference and the level of detail you want to explore in your astrocartography chart. Remember, astrocartography is a tool for understanding how different locations might influence various aspects of your life based on the astrological energies present at your time of birth. Whether you choose the Ecliptic or True Latitude projection, the aim is to uncover insights about your relationship with different geographical locations.
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